Are you ready to take your customer support skills to the next level? Join Grammarly for an insightful and engaging talk where we dive deep into the crucial role of the Support team in shaping exceptional user experiences. Whether you’re a seasoned professional or new to the field, this meetup is designed to equip you with the knowledge and strategies needed to thrive in a product-centric support environment.

Workshop Highlights:

  • 🌟 Understanding the user journey: Explore how users perceive and interact with the product before reaching out for support.

  • 📚 Power of Help Center resources: Learn how to leverage Support team articles and blog posts to guide users and enhance their experience.

  • 💬 Mastering communication: Discover techniques to clearly convey product benefits, handle product limitations, and defuse tense situations with empathy and precision.

  • 🔧 Problem-solving strategies: Dive into approaches for managing product defects, outages, and difficult conversations while maintaining customer trust.

  • 📈 Feedback and continuous improvement: Learn how to collect, categorize, and forward customer feedback to ensure your product evolves to meet user needs.

This workshop is relevant to a wide range of professionals including Customer Support professionals, Customer Experience teams, and any enthusiast interested in creating an exceptional customer journey.

Don’t miss out on this opportunity to elevate your support game and make a lasting impact on your customers’ experience!

📅 Date: Thursday, November 14

⏰ Time: 18:30 CET

📍 Location: Online

Register now to secure your spot: https://gram.ly/4eO65tu

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